Help & Info
Find general help, information and frequently asked questions here. If you don’t find the answer you were looking for below, please do feel free to send me a message.
By making a purchase from Printed In Wood, you are confirming that you have read and agree to the Terms and information as given below.
We take your privacy very seriously. You can find our Privacy Policy here.
How do I make payment?
All transactions are securely processed through PayPal which means you can use either an existing PayPal account or any major debit or credit cards. You do not need a PayPal account in order to make a purchase from Printed In Wood.
If payment is made using a PayPal account, please ensure the address on the account is correct & up-to-date as this is where your items will be sent. Due to PayPal’s terms, I cannot send to any other address other than the one listed on your PayPal account or given at the time of ordering.
Is it safe?
PayPal use state of the art encryption tools and technology to safeguard your details and protect you from fraud and identity theft. You can find out more about PayPal and how it works by visiting their website: https://www.paypal.com/uk.
Shipping information
I currently ship orders to UK addresses only. All items are sent via a recorded method and prices are calculated based on the size and value of your order. Apologies as this is an unavoidable cost, especially for large items.
Estimated Delivery
These are estimated time frames obtained directly from the website of each supplier and may vary.
UK
Royal Mail – 2-3 days (including Saturdays)
Courier – 3-5 working days.
Please keep in mind that Royal Mail does not class post as lost or missing until 10 working days after the expected delivery date to allow for possible delays. Refunds will only be issued after that period and once the matter has been investigated fully.
How long does my order take?
Please allow 3-5 days for your order to be made. Any stated turnaround time starts from the date of which full payment has been received. This does not include evenings (so if you place your order at 9PM, it would start from the next working day), weekends or public holidays and is dependent on the current order queue.
Once your order has been completed and is ready for dispatch, you will receive a confirmation so that you know it’s on the way.
Refunds
I take great pride in the items I make to ensure they are of a high standard so that my customers are 100% happy. Each item is made by hand and whilst I do try my very best to duplicate the original design, there may be slight differences in each piece made as well as natural imperfections in the wood. Please ask any questions or queries you may have before making a purchase.
Many of my items are custom made and personalised therefore returns are not possible. A refund can only be issued in the unlikely event of loss/damage occurring in transit. If this should happen, please contact me as soon as possible so that I can resolve the situation.
Sale or special discount items are non-returnable.
Please bare in mind, I do my very best to describe and photograph my items as accurately as possible. Due to individual monitor resolutions and user settings, there may be slight variances between photos and the actual item you receive.
Disclaimer
Please remember that all my products are made from wood and therefore should be treated and handled with care. It is not recommended to give them to children as they are not designed to be used as toys and could pose a choking hazard.
It is your responsibility to ensure that you check and/or specify any custom information for orders. For example, date and time of birth for Baby Keepsake blocks. For custom orders, I will send you a proof of the artwork for your approval prior to making your item. I will not make it until you have sent me explicit approval. If you spot a mistake, just pop me a message as soon as you can and I will amend the order details (if I’ve not already made your item).
